Introduction
Welcome to Craft Marble! We take pride in offering exquisite marble handicrafts crafted with precision and care. Our goal is to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange a product. This Return and Refund Policy outlines the terms and conditions governing returns and refunds for products purchased from Craft Marble.
Return Eligibility
We accept returns for the following reasons:
a. Defective or Damaged Products: If you receive a product that is damaged or defective, please contact our customer support team within 7 days of receiving the product.
b. Wrong Item Delivered: In the event that you receive the wrong item, please notify us within 7 days of receiving the product.
c. Change of Mind: We understand that sometimes you may change your mind about a purchase. In such cases, you may return the product within [Specify the number of days, e.g., 30 days] days of receiving it, provided it is in its original condition with all tags and packaging intact.
Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team at [Provide contact information] to inform us about the issue and request a return.
b. Provide details of the order, including the order number, the product(s) you wish to return, and the reason for the return.
c. Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN).
d. Pack the product securely, including all original packaging and accessories.
e. Ship the product to our designated return address, which will be provided to you by our customer support team.
Refund Policy
a. Defective or Damaged Products: If you return a product due to defects or damage, we will inspect the item upon receipt. If the damage or defect is confirmed, we will initiate a full refund, including the cost of shipping, within 10 days.
b. Wrong Item Delivered: If you receive the wrong item, we will arrange for a replacement to be sent to you at no additional cost. If a replacement is not available, a full refund, including shipping costs, will be issued within 10 days.
c. Change of Mind: For returns due to a change of mind, a refund will be processed for the cost of the product only, excluding shipping charges. The refund will be initiated within 10 days of receiving the returned product.
Exclusions
Please note that the following items are not eligible for return:
a. Custom or personalized products.
b. Products that have been used, altered, or damaged by the customer.
Contact Information
If you have any questions or need assistance with our return and refund process, please contact our customer support team at legal@craftmarble.com.
Changes to the Policy
Craft Marble reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be communicated on our website.
By making a purchase from Craft Marble, you acknowledge and agree to the terms and conditions outlined in this Return and Refund Policy.
Effective Date: 08/10/2023
Note: It’s essential to consult with a legal professional to ensure that your return and refund policy complies with Indian laws and regulations, as they may change over time.